Modern life moves pretty quickly. In today’s fast-paced world, keeping up with work communication can be tricky and feel overwhelming at times. 

Luckily, with phones, tablets, communication apps, and WiFi hotspots clients can keep in touch with their freelancers at all times. 

Keeping your messages with clients professional while on the go can seem unnecessary and time consuming. However, it is imperative to keep up your professional brand at all times. 

Communication On The Go

First and foremost, you should establish when and how often your clients should expect to hear from you. Some clients want to hear from their freelancers very often, while others prefer scheduled, infrequent meetings. 

For those clients who want to be in more frequent contact, it is important to set boundaries. However, you can appease them by being able to access email on your phone or tablet, downloading Slack or whatever communication app your client prefers or using text messaging. 

Keep Your Messages Professional

Above all else, always keep messages to your clients professional. Your professional brand should be one of the most important aspects of your freelance business. 

Here are some tips on how to keep quick messages professional: 

  • Always use a friendly, but professional greeting
  • Only send messages within business hours
  • Respond in a prompt manner 
  • Keep it short and sweet
  • Proofread - make sure you use correct spelling and grammar
  • Communicate to your client when you will be stepping away from your computer or phone for some time
  • Personalize your messages - double check to make sure you are messaging the correct client each time 
  • If you are texting a client, be sure both you and the client agree to do so
  • Sign off with your name 

If the client expects a detailed response, ask them if they have time to jump on a quick phone or Zoom call. 

So, now you know the do’s, but what are the don’ts

  • Don’t bombard clients with multiple messages at once 
  • Don’t use abbreviations 
  • Respect the “status” of your clients if you are using an application such as Slack 
  • Don’t use a lot of exclamation points
  • Don’t use more than one emoji 

Messaging Success!

Now you have all the tools you need to send quick, but professional messages to clients.

Make sure to use these tips in your everyday communication with clients! Keep your brand professional and your clients happy!