You’ve received an email from FreeUp, and great news -- you’ve been matched to a job!

Now, it’s time to make the first move and introduce yourself to the client. You’ve whipped up the perfect introduction email *chef’s kiss* that you’re sure will warrant an immediate response. 

You press send, and the waiting game begins. 

It’s been 24 hours, and still no response. What should you do?

In this guide, we will dive into communicating strategically and effectively with your potential clients. 

How Often Should You Follow Up With Your Clients?

Here at FreeUp, we are all about communication. It is a vital skill every freelancer needs.

When you haven’t heard back from your potential client, when is it appropriate to reach out again? 

If your client is yet to respond to your email within one business day, it is acceptable to email them again. Make sure you are doing the following: 

  • Be sure you are emailing the client directly and not accidentally emailing the FreeUp team
  • Craft each client’s introduction with relevant information and do not use copy/paste templated emails. 
  • Your profile should be fully complete and show off your skills
  • Make it easy for the client to know when you are available for a phone or Zoom 

If you still haven’t heard from the client, you can follow up a few more times over a month. Be sure to leave plenty of space in between each contact.

We know how frustrating it is not to hear back from a client. It can sound cliche, but your time is valuable. So if you have come across an unresponsive client, keep looking! Your perfect match is out there. 

When/Where Is It Appropriate to Contact Clients?

FreeUp is different from other freelancing platforms in a lot of ways. You can contact clients in a lot of different ways.

So how should you contact your clients? 

After you’ve been matched to a client, you’ll be introduced via email and through the messenger system.

Via Email

You can also make your introduction through the client’s email address.

You can respond to the same intro message sent by our Support Team or you can also create an entire new email.

If you like, you can send an email and a message through the messenger system.

Through the Messenger System

You’ll receive a notification in your email and through your inbox inside your FreeUp account.

Once you receive the introduction notification, make sure to message the client within one business day through the messenger system.

When Should I Ask FreeUp for Help?

If it’s been over one business day, after sending a follow-up, and you still haven’t heard back from your client, email the FreeUp Team with the ticket number, and we will help! 

Management Tools

Your time as a freelancer is money, so it is essential to manage your time effectively.

Help yourself by maximizing your time and your brainpower by using task management apps and tools: 

Use apps like those listed above to keep track of your client follow-ups. 

Don’t Give Up

Putting yourself out there with no return for your efforts can be frustrating, but don’t give up The FreeUp Team is here to help.