The FreeUp Marketplace Communication Best Practices and Terms of Use are 15+ pages of communication policies and best practices that the company's founders created when they first started the company. 

They are based off of the top reasons that business owners have poor experiences hiring online.  They are also there to keep the marketplace safe for clients and freelancers. 

The best practices help freelancers to navigate the process of working relationships with the clients that can hire them through the marketplace.