You are always encouraged to speak with freelancers directly about concerns before getting a replacement. 

A best practice is to directly contact the freelancer with the concern and it is likely that they will make changes so you can continue to work together. 

If the freelancer simply doesn't work out, contact us and you will be introduced to another freelancer in the network within hours.  We want to make sure you are taken care of.

To contact FreeUp, email or use the LiveChat feature. 

You will be able to meet with them to determine if they are a better fit. 

Keep in mind that all freelancers on the FreeUp marketplace are expected to respond to your inquiries within 1 business day.

We're always here to support FreeUp clients want to see you succeed with your hiring. 

If there is ever anything we can do to make your experience better, please reach out to us.