You are always encouraged to speak with freelancers directly about concerns before getting a replacement. A best practice is to directly contact the freelancer with the concern and it is likely that they will make changes so you can continue to work together.
If the freelancer simply doesn't work out, contact us and you will be introduced to another freelancer in the network within hours. We want to make sure you are taken care of.
To contact FreeUp, email Support@freeup.net or use the LiveChat feature.
You will be able to meet with the new set of freelancers to determine if they are a better fit. You can also have one of our Recruitment Specialists interview the freelancer on your behalf.
We're always here to support you and see you succeed with your hiring. If there is ever anything we can do to make your experience better, please reach out to us.